Terms & Conditions

🧳 1️⃣ Role of the Company

  • Khhatu Shyam Holidays is only a tour operator, not a service provider.
  • Hotels, airlines, transport, restaurants, sightseeing etc. are third-party services.
  • The company is not responsible for service quality issues, delays, cancellations, or defects from these providers.

💰 2️⃣ Payments & Pricing

  • Booking amount only reserves a seat temporarily.
  • Full payment required:
    • International tours: 45 days before departure
    • Domestic tours: 15 days before departure
  • Prices can change due to:
    • Currency fluctuation
    • Fuel cost increase
    • Taxes or government changes
  • If payment is late → interest or cancellation may apply.

❌ 3️⃣ Cancellation Policy (Very Important)

Cancellation charges per person:

  • 45+ days before → Booking amount deducted
  • 44–30 days → 70% charged
  • 29–16 days → 80% charged
  • Less than 15 days → 100% charged
  • No show → 100% charged
  • Once the refund is approved, the amount will be credited to the original payment method within 7-10 business days.

👉 Visa, insurance, tickets etc. are non-refundable

🛂 4️⃣ Visa & Passport Responsibility

  • Visa approval/rejection is not the company’s responsibility
  • No refund if visa is rejected
  • Passport must be valid at least 6 months
  • On tour Loss of passport → all expenses paid by traveler

✈️ 5️⃣ Flights & Travel Risks

  • Flight delays/cancellations → company not liable
  • Extra expenses due to missed flights → traveler pays
  • Airlines may offload passengers → not company’s responsibility

🏨 6️⃣ Hotels & Rooms

  • Triple room may be same size as double with extra bed
  • Room preferences not guaranteed
  • Child without bed → no separate bed
  • Early check-in / late check-out charges → traveler pays

🍽️ 7️⃣ Meals

  • Meals are fixed menu
  • Special diet not guaranteed
  • No refund for missed meals

🎒 8️⃣ Baggage & Personal Belongings

  • Traveler responsible for all baggage
  • Company not liable for theft, loss, or damage
  • Avoid carrying valuables

🚍 9️⃣ Travel Rules During Tour

  • Seat rotation policy in coach
  • Follow tour schedule strictly
  • Smoking/alcohol prohibited in vehicles
  • Fines must be paid by traveler

⚠️ 🔥 10️⃣ Force Majeure (Major Clause)

No refunds if tour affected by:

  • Weather
  • Pandemic
  • War / riots
  • Strikes
  • Natural disasters
  • Government restrictions

🏥 11️⃣ Medical & Insurance

  • Insurance not included unless mentioned
  • Traveler responsible for medical expenses
  • Must disclose pre-existing illnesses

👤 12️⃣ Traveler Responsibilities

Traveler must:

  • Carry valid documents
  • Follow itinerary
  • Arrive on time
  • Pay damages caused
  • Arrange own transfers if late/missed

📸 13️⃣ Photos & Communication

  • Company can use tour photos for marketing
  • They can send updates via email/SMS

⚖️ 14️⃣ Legal Jurisdiction

  • Any disputes handled only in Pune civil court

 

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